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Our Guarantees

If your order is not delivered within 15 weeks, we refund 20% of the amount paid as delay compensation.

Receive a complimentary furniture & décor styling plan based on your floor plan — including style suggestions, product lists, and budget recommendations.

Within 3 years, if your item experiences natural, non-human damage under normal use, we replace it with the same or equivalent model at no cost.

Material, colour, and size can be customised with no price change (within our standard option ranges).

Receive logistics progress updates via email every 3 weeks until your order arrives.

Note: Non-human damage excludes impact, scratches, stains, liquids, pets, or improper handling; normal household use only.
Replacement requires return and inspection; if discontinued, we provide an equal or higher-value model.
Delay compensation is based on the amount paid; excludes force majeure and customer-requested changes.
Customisation at no extra cost applies to standard materials/colours and size adjustments within defined ranges; special materials or non-standard specs may incur a quoted surcharge.
Applies to standard delivery orders within New Zealand.

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